Goldroll is a responsible gaming operator, and we are passionate about responsible gambling.
For any Goldroll player, the focus should always be a fun and entertaining leisure experience.
However, we know that some players may start to lose control of their gambling. We are here to ensure that gambling doesn't negatively impact your life - both from a social and financial perspective.
Please read this responsible gambling policy and take advantage of the information and the limits we provide to help you stay in control of your gambling with us.
Goldroll employs a strict policy to protect and prevent minors from engaging in underage gambling.
Only players aged 18 and over can play at Goldroll, and we perform both identification and verification checks to confirm the age and identity of all our players.
We reserve the right to request age verification information such as documents at any time from our players, particularly if we suspect they are underage.
If anyone is found to be gambling at Goldroll as a minor, all bets placed will become null and void, and any winnings forfeited. Other legal implications may follow.
If you believe someone underage is using our website, please inform our customer support team on live chat or email firstname.lastname@example.org. We will take the necessary measures.
We also recommend using internet filtering software such as Net Nanny and Cyber Patrol. This will prevent minors from accessing inappropriate material, including gambling sites, making Goldroll unavailable to minors.
Other simple steps you can take to prevent minors gambling include:
- Not leaving your device unattended when you are active on any casino.
- Password-protect your devices.
- Do not allow underage persons to participate in gambling activities, such as gambling with you.
- Keep your gambling account logins secret and any payment methods out of the reach of children.
- Do not autosave passwords on your devices.
Goldroll has several options for players to ensure they only spend a set time and budget on gambling.
See below for the limits we offer. You can set these limits in your account settings by speaking to our live chat team or emailing email@example.com.
Consider setting limits even if you do not consider yourself to have a gambling problem.
A. Deposit Limits
Limit how much money you can deposit over a set period - daily, weekly, and monthly.
Once you have set a figure, you will not be able to deposit further until your limit resets.
To set a deposit limit, log in to your account and go to My Profile > Limits.
Alternatively, or if you need help, contact our live chat team or email firstname.lastname@example.org with your account information and desired deposit limits.
B. Session Limits
Control how much time you spend on our website by setting how long you can play for - daily, weekly or monthly.
Once you hit your session limit, you won't be able to play further until your limit resets.
To set a session limit, log in to your account and go to My Profile > Limits.
You can also contact our live chat team or email email@example.com if you need help.
Any deposit or session limits you set can only be decreased or increased upon your request.
If you want to decrease your limits, this can be done immediately via My Profile > Limits or by contacting customer support.
Limits can only be increased and made less stringent after a period of 24 hours has passed from when you have made us aware you want to change them.
Any limits you put in place will apply:
- For all the games offered on Goldroll; and
- Across all devices, Infiniza Limited provides its games to you so far as possible.
Please note that if you set limits at Goldroll, it will apply only to this brand and website.
If you have any accounts on our sister brands, we suggest that you set limits on those brands too. Alternatively, please contact customer support, and they will be happy to help you in setting up your limits across any of our brands.
It can be easy to lose track of time when playing casino games. The reality check pop-up interrupts your play and alerts you at certain time intervals with the amount of time you have spent playing so far and your total winnings and losses during this period.
We require you to confirm you have read the message, and you have the option to either end your game session or continue playing.
Players are free to take a break from Goldroll at any time with the option to self-exclude from the casino for a definite or indefinite time period.
During any self-exclusion period, you will not be able to gamble on our website, and you will not be sent any marketing materials from us. You will only be able to login to your account to withdraw any remaining funds.
To self-exclude, login to your account and go to My Profile > Self-Exclusion. You can choose how long you want to self-exclude from here.
Alternatively, or if you need any help, please contact the support team on live chat or email firstname.lastname@example.org, and they will help you.
If you wish to increase a self-exclude period, you can contact our live chat team or email email@example.com. Any request to extend a self-exclusion is processed immediately.
Should you wish to increase an existing self-exclusion, you may do so by contacting live chat or by emailing firstname.lastname@example.org. A notice to increase a self-exclusion period is effected immediately upon receipt of communication from you.
A notice to decrease a definite period of self-exclusion is affected only after the lapse of 24 hours from the day we receive the notice from you. A notice to revoke an indefinite period of self-exclusion is affected only after the lapse of seven days from the day we receive the notice from you.
If you want to prevent yourself from ever playing at Goldroll again or would like us to prevent you from opening an account, please contact live chat or email email@example.com.
Please note if you self-exclude from Goldroll, it will apply to this brand only. If you have an account at any of our sister brands, we recommend you self-exclude from them too.
You can contact live chat or email us to arrange self-exclusion across multiple brands.
In addition, if you have self-excluded from Goldroll and have accounts at other gambling operators, we recommend you consider self-excluding from those sites too.
Lastly, it's recommended to unfollow any social media accounts connected with Goldroll and other gambling operators.
PERMANENT ACCOUNT CLOSURE
All players can permanently close their Goldroll account. This means you will never be able to play with us again or access your account. This is a permanent decision that we can't reverse and is separate from self-exclusion.
If you wish to take this step, please contact live chat or email firstname.lastname@example.org.
Please withdraw any remaining funds in your account before you make this request.
HELP AND SUPPORT
Many respected independent bodies can help players that feel they are gambling irresponsibly.
If you are worried about your gambling, or the gambling of someone you know, we encourage taking the Gamblers Anonymous questionnaire here.
Here are a couple of professional organisations that provide support and help to individuals who may be developing a gambling problem.
Goldroll staff are trained to spot problem gambling, but we always recommend individuals seek third-party help from organisations qualified to provide professional support.
We recommend visiting the following websites with their professional assistance on how to combat problem gambling and with the necessary emotional support:
Lastly, most countries have their own national organisations for problem gambling. We encourage you to seek these out in cases of language and cultural barriers.
- Make sure any gambling you do is your personal choice - never feel pressured to gamble.
- Establish financial and session limits before you play.
- Never bet more than you can afford and assume you will lose.
- Always treat gambling as entertainment and never a profit-making activity.
- Never use gambling to cope with stress, loneliness or depression.
- Be aware of the signs of problem gambling.
- Never be ashamed or embarrassed to ask for help.
Never gamble if:
- You are under the legal gaming age in your country of residence.
- Gambling is interfering with your daily responsibilities.
- You are in recovery for any dependency.
- You are under the influence of alcohol or drugs.
- You are attempting to recoup prior losses.
- You aim to recover a debt or pay a bill with any winnings.